Licensing, file formats, refunds and everything else people ask before buying.
If you only need a mark, the Logo Template. If you need something that holds together across a website, packaging and social, the Brand Kit. If you are starting from nothing at all, the Identity Bundle costs less than the two biggest pieces bought separately.
Kits retire at a fixed sales cap and then leave the shelf permanently — we do not sell unlimited licences. Once a kit passes halfway through its run, the remaining count is shown on its product page.
Every product page lists exactly which files you receive and shows the kit from several angles. The interactive previews on the home page are running the real assets, not screenshots of them. If you want to see something specific, ask support and we will send it.
Figma covers everything and is free for one person. Every kit also ships Illustrator and PDF versions, and the Brand Kit and Social Branding Set include Canva templates if you would rather not open a vector tool at all.
SVG, PNG, PDF, EPS and AI for artwork; FIG for Figma; ASE and JSON for colour; PPTX and Keynote for the bundle deck. Every raster export is supplied at multiple sizes.
Immediately. Download links appear on the confirmation screen the moment Stripe approves the payment, and the same links are emailed to you and saved in your account. They do not expire.
They are in your account under Downloads, permanently. If you checked out as a guest, email support with the address you used and we will resend them.
Yes. Every purchase carries a commercial licence: use it on products you sell, in paid advertising, on packaging and signage, for as long as you like, with no attribution. You cannot resell the kit itself as a template.
You can try, and capping sales materially improves your position, but we cannot promise a mark is registrable. That depends on your territory, your sector and prior filings we have no visibility of. If a trademark matters to your business, have an attorney search before filing.
That is fine and it counts as one brand — the licence transfers to your client. A second client needs a second purchase.
Email us within 30 days and we refund the purchase in full. We will not ask you to justify it or make you sit through a retention offer.
Yes. Reply to your order confirmation with your company name, address and VAT number and we will send a proper invoice the same working day.
Almost always the bank, not us — digital purchases from abroad trigger fraud rules more often than anything else. Try again, try a different card, or use Apple Pay or Google Pay, which usually clear when a card does not.
That is the Personalized package. Order it and we email you within one working day to ask what you need. A name and colour swap is the $20 base; anything larger is quoted and approved before work starts.
Two working days for adaptations, five to eight for original mark development. We tell you the timeline with the quote, before you commit.
Yes, and it is quoted on the work involved rather than a fixed price. Send us your name, sector and any references through the support form and we will come back with a number.